Frequently Asked Questions


What is a 3D Pen?

A 3D pen is a pen that extrus heated or warm plastic from the pen's nozzle. You don't need any software. There are no files to transfer, and no difficult tech to master. In the words of a teacher we work with, " whatever you imagine, you can draw. It goes from your brain, to your hand, right there."

How does a 3D pen work?

A 3D pen uses plastic filament that is heated and extruded through a nozzle, allowing you to draw in three dimensions.

What types of filament can I use with my 3D pen?

The Start 3D pen uses PCL filament, the Create and Pro 3D pens are compatible with PLA and ABS filament.

Can I use my 3D pen for detailed and intricate designs?

Yes, 3D pens are suitable for both simple and intricate designs, depending on your skill level and the pen's features.

Are there any safety precautions I should follow when using a create or pro 3D pen?

Yes, it's important to follow safety guidelines, such as not touching the heated nozzle and using the pen in a well-ventilated area.


How do I place an order for a 3D pen?

You can typically place an order for a 3D pen on our website by selecting the desired model, adding it to your cart, and following the checkout process.

Is there a minimum order quantity for 3D pens?

We don't have a minimum order quantity for 3D pens; you can order as few or as many as you need.

Do you offer discounts for bulk orders?

We may offer discounts for bulk orders. Please contact our customer support for specific pricing and details.

Can I track the status of my order?

Yes, you can usually track the status of your order through the order tracking feature on our website.

What payment methods do you accept for orders?

We typically accept major credit cards, PayPal, and other secure payment methods for orders.


How long does it take for my 3D pen to be shipped?

Shipping times can vary depending on your location and the shipping method you choose during checkout. Standard shipping takes 8-12 business days to arrive and Expedited shipping takes 5-8 business days to arrive.

Tips: Expedited shipping is available in US, UK, Germany, France, Italy, Spain, Netherlands, Austria, Poland

Do you offer international shipping?

Yes, we often offer international shipping. Please check the shipping options available to your location during checkout.

What should I do if my order is delayed or lost in transit?

If your order is delayed or lost, please contact our customer support, and we will assist you in resolving the issue.

Can I change my shipping address after placing an order?

Depending on the order status, we may be able to update the shipping address. Please contact us as soon as possible if you need to make changes.

What is the cost of shipping for 3D pens?

Shipping costs can vary based on your location and the shipping method selected. You can view the shipping cost during the checkout process.

Returns and Exchanges

What is your return policy for 3D pens?

Our return policy typically allows for returns within a specified period from the date of delivery. Please refer to our return policy for specific details.

Can I exchange my 3D pen for a different model or color?

Exchanges are subject to our exchange policy. Please check our website or contact customer support for details on product exchanges.

Do I need to cover the return shipping costs?

Return shipping costs are typically the responsibility of the customer unless the return is due to a defect or error on our part.

How do I initiate a return or exchange?

To initiate a return or exchange, please follow the instructions provided in our return policy or contact our customer support team.

What is your policy for returning or exchanging damaged or defective 3D pens?

We typically offer replacements or refunds for damaged or defective 3D pens. Please contact us immediately if you receive a damaged or faulty product.


What is the warranty period for your 3D pens?

The warranty period of our 3D pen is one year. Please refer to the product documentation or our website for warranty details.

What does the warranty cover?

Our warranty typically covers manufacturing defects and malfunctions that occur during normal use. It does not cover damage from misuse or accidents.

How do I make a warranty claim?

To make a warranty claim, please contact our customer support team, and they will guide you through the warranty process.