Frequently Asked Questions


A 3D pen is a pen that extrus heated or warm plastic from the pen's nozzle. You don't need any software. There are no files to transfer, and no difficult tech to master. In the words of a teacher we work with, " whatever you imagine, you can draw. It goes from your brain, to your hand, right there."

A 3D pen uses plastic filament that is heated and extruded through a nozzle, allowing you to draw in three dimensions.

The Start 3D pen uses PCL filament, the Create and Pro 3D pens are compatible with PLA and ABS filament.

Yes, 3D pens are suitable for both simple and intricate designs, depending on your skill level and the pen's features.

Yes, it's important to follow safety guidelines, such as not touching the heated nozzle and using the pen in a well-ventilated area.


You can typically place an order for a 3D pen on our website by selecting the desired model, adding it to your cart, and following the checkout process.

We don't have a minimum order quantity for 3D pens; you can order as few or as many as you need.

We may offer discounts for bulk orders. Please contact our customer support for specific pricing and details.

Yes, you can usually track the status of your order through the order tracking feature on our website.

We typically accept major credit cards, PayPal, and other secure payment methods for orders.


Shipping times can vary depending on your location and the shipping method you choose during checkout. Standard shipping takes 8-12 business days to arrive and Expedited shipping takes 5-8 business days to arrive.

Tips: Expedited shipping is available in US, UK, Germany, France, Italy, Spain, Netherlands, Austria, Poland

Yes, we often offer international shipping. Please check the shipping options available to your location during checkout.

If your order is delayed or lost, please contact our customer support, and we will assist you in resolving the issue.

Depending on the order status, we may be able to update the shipping address. Please contact us as soon as possible if you need to make changes.

Shipping costs can vary based on your location and the shipping method selected. You can view the shipping cost during the checkout process.

Returns and Exchanges

Our return policy typically allows for returns within a specified period from the date of delivery. Please refer to our return policy for specific details.

Exchanges are subject to our exchange policy. Please check our website or contact customer support for details on product exchanges.

Return shipping costs are typically the responsibility of the customer unless the return is due to a defect or error on our part.

To initiate a return or exchange, please follow the instructions provided in our return policy or contact our customer support team.

We typically offer replacements or refunds for damaged or defective 3D pens. Please contact us immediately if you receive a damaged or faulty product.


The warranty period of our 3D pen is one year. Please refer to the product documentation or our website for warranty details.

Our warranty typically covers manufacturing defects and malfunctions that occur during normal use. It does not cover damage from misuse or accidents.

To make a warranty claim, please contact our customer support team, and they will guide you through the warranty process.